Junk Removal

Cancellation Policy

Dear Valued Customer, Listed below are the current policies for 1st Class Moving 414. Please read carefully prior to your scheduled move. If you have any questions or concerns, please do not hesitate to contact me via email or telephone. We look forward to serving you, as well as working with you, your loved ones and associates in the future. 1st Class Moving 414 charges in 15 minute increments, after the first hour of service. (15 minutes, 30 minutes, 45 minutes, 1 hour) A walk through is suggested to determine an estimate for final cost. Moving services Include: Truck, wrap, pads, mattress bags (if needed, please make aware prior to move), insurance, TV protection, carpet protection, bubble wrap for glass, extra padding on truck. Time starts when we begin working at beginning address. Time will end when finished at final address. We accept cash, check, money order, debit/credit card and cash app payments. A non refundable deposit is required to schedule/secure your date and move appointment time. Your deposit goes towards your final bill (equivalent to the first hour of work performed) and will be deducted at the end of the move. If you’re moving any appliances they must be unhooked to provide quick & efficient moving services. We will not disconnect any appliances when moving. Customer is required to disconnect all appliances to be moved prior to the start of the move. If a date has to be rescheduled/changed a $50 fee will be charged to change your date or time. All miscellaneous items must be securely packed in boxes/totes for 1st Class Moving to provide moving services. If you can not box miscellaneous items we will provide (large) boxes at $8 per box and pack miscellaneous items for you for the cost of our packing services fee. (Please see Packing Service Fees on our website) If we arrive at a scheduled appointment/location and there is no answer or no one available, we will wait 30 minutes and proceed to our next move. You will lose your spot and your deposit, and have to reschedule. For safety reasons and liability reasons, under no circumstances will family or friends be allowed to get on the truck and provide assistance/help for our movers. If you choose to decline having your items shrink wrapped and padded for your move, (i.e. in order to make the move faster) a damage liability waiver MUST be signed. We offer a 7% senior citizen discounts for any customer age 65 or older. Please check website for current specials and secure special pricing when booking. No specials or discounts will be applied after the move has begun. If anything is damaged during the move, you have 24 hours to report the damage to 1st class moving 414, via text, email, or voicemail. We will cover 100% of the damages within 5-10 business days. All STORAGE/POD moves beginning at a STORAGE location must have a release of liability waiver signed, stating that 1st Class Moving is NOT responsible for any damaged items that were previously packed/loaded prior before we can provide moving services. Thank you for choosing 1st Class Moving 414 Sincerely, Ren Bounds

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